Our blog

In this article, we look at trust of other language families in public services and the accessibility of public services for other language service users. We also look at the issue of languages and language skills in social work and public services more generally.

The digitalisation of public services has taken a big step forward, especially during the coronavirus pandemic. Many authorities are encouraging service users to deal with their matters primarily digitally.

As practitioners in social services, third sector representatives and researchers, we have seen how language-related vulnerability can lead to unsustainable situations in welfare services.

People are moving from one country to another more and more for different reasons. As a result of migration, the Finnish population is becoming more diverse. These changes are also reflected in the ageing population.

The blog post discusses the features and prerequisites for successful public service interpreting in social work. It is based on both research findings and practice experiences.